Who will be the new king of CRM?

Who will be the new king of CRM?
By Geoff Nairn

Published: September 15 2008 14:29 | Last updated: September 15 2008 14:29

While the debate about hosted or on-premise customer relationship management software rages, Oracle claims to offer the best of both worlds. Its Oracle CRM On Demand Integration to Siebel CRM product synchronises customer data held in Oracle CRM On Demand – Oracle’s home-grown on-demand CRM offering – with Siebel CRM, which Oracle owns after acquiring Siebel Systems in 2005.

Siebel remains the undisputed king for traditional on-premises CRM but most of the growth in the CRM industry now comes from newer on-demand CRM providers such as Salesforce.com.


Improved world view
IBM has unveiled new software to help businesses make sense of their product data. InfoSphere Master Data Management Server for Product Information Server aims to provide a “single view” of all the information held on a product across geographic locations. Big Blue also added a global name recognition module for InfoSphere Information Server to improve name matching for businesses that operate in many countries.


Small and affordable
Dell is targeting small businesses in emerging markets with the four latest additions to its Vostro range of PCs launched in Beijing.

Affordability is the key selling point of the Vostro A860 and A840, two laptops that come with 15.6-inch or 14.1-inch HD screens, Celeron or Core 2 Duo processors and a choice of operating system – Ubuntu Linux or Windows Vista. There are also two desktop mini-towers, the Vostro 180 and A100 – interestingly the latter only comes with Ubuntu.

Virtual security gates
Internet security firm Check Software Technologies has introduced a virtual security gateway aimed at the growing number of businesses with virtualised IT environments.

VPN-1 Virtual Edition is optimised for VMware environments and provides similar levels of security for virtualised applications to those located on separate servers, the company claims. Pricing starts at $7,500 for five virtual machines.


Aid to compliance
Microsoft has teamed up with BearingPoint – KPMG Consulting as was – to offer a compliance product based on Microsoft’s SharePoint Server 2007. BearingPoint Enterprise Governance, Risk and Compliance helps organisations manage risk and compliance using alerts and analytical tools.

For example, if a key risk indicator is exceeded, e-mail alerts are triggered and employees guided through the necessary steps.


Red flag for danger
EMC aims to address the growing problem of identity theft with a solution comprising software and services. The catalyst for the new offering is the Facta regulations in the US which require organisations to put in place policies and procedures to address the risk of identity theft in a systematic fashion by detecting warning signs or “red flags”. EMC’s Facta Red Flags product is designed to help financial institutions and creditors meet the November 1 Facta deadline.


“Powered by Google”
Google has announced a new version of the Google Search Appliance, which integrates hardware and software is aimed at organisations that want to add a “powered by Google” sticker to their corporate intranet or website.

The appliance can index all of an organisation’s content, up to 10m documents, in a single box. It can also search the information held on leading content management systems such as EMC Documentum, IBM FileNet, OpenText Livelink and Microsoft SharePoint.

Siren call of open source
System management is the latest part of the software business to succumb to the advances of the open source movement. Fujitsu Siemens has announced that its Primergy servers can now be managed and monitored with the Nagios open source software suite.

Specialist outfit Netways has developed a downloadable plug-in that allows Nagios to monitor Fujitsu Siemens’ hardware for a wide range of variables such as network services, server resources and system temperature.
Copyright The Financial Times Limited 2008