KMWorld.com: What’s the New Face of Knowledge Management?

KMWorld.com: What’s the New Face of Knowledge Management?

Here’s a shocker: There was a time when knowledge management wasn’t very well accepted. The early proponents—self-described "global, big-picture" thinkers—made a critical strategic error. By overloading the significance of KM with visions of utopian "transparent organizations" and "corporate agility," they gave the reigning executives of the day the perfect exit route. Had they simply asked for technology support for certain broken business processes (as many did, but not all), they probably would have gained a fair share of executive buy-in. But instead they insisted on weighing down the conversation with talk of "the sharing organization." To which, the typical executive simply replied: "We already have sharing technology. We have networks, and file shares. We have email. We have meetings. Why should I spend more money to do something we are already doing?"